Scope of Our Services :
Through this website www.marlinfastboat.com, we provide an online platform
through which visitors to the website can make reservation for transfer
trip by fast boats. From the point at which you make your reservation,
we act solely as an intermediary between you and the transportation
provider, transmitting the details of your reservation to the relevant
provider and sending you a confirmation email for and behalf of the
Limitation of Liability :
- We act as an intermediary only in respect of all reservations made
on this site. We have entered into contracts with the service providers
mentioned in this website. These contracts ensure that the service
providers will responsible in the best possible way towards our
customers. This means that in case there is a problem with customerâ€™s
reservations, e.g. overbooking, mechanical problem, force majeure, or
delay, the service provider will seek to resolve the situation to meet
customerâ€™s satisfaction, e.g. arranging another transportation from
other provider to meet the need of the passengers. We shall not be
liable to you for your failure to meet any connecting flights.
- We shall have no responsibility for, and not liable for, the
misrepresentations, breaches of contracts, breaches of statutory duty of
any providers whose product and services are sold through us, unless
otherwise specified. We shall not responsible for any unlikely cases due
to providers fault or failure (including their employee or agents),
e.g. suffering personal injury, illness, or death.
- Although we will use reasonable skill and care in performing the
information on this website based on the information provided to us by
the transportation providers, we are not conducted any quality or other
checks on the transportation providers.
- Any claims or complaints related to the trip and service should be
made directly with the transportation / accommodation provider.
In the event of any claims or complaints please also contact us. This is
very important to us to find any possibility of case solving and to
improve our services in future.
- We will not verify if, and cannot guarantee that, all information
is accurate, complete or correct compared with the actual service, nor
we can be held responsible for any errors and interruptions (whether due
to any (temporary and / or partial) breakdown, repair, upgrade, or
maintenance of our website), inaccurate, or misleading.
- Whether you, or any of the people that you are booking on behalf
of, are in breach of any of the provisions of these Terms or
contravention of any laws or rights of a third party, we reserve the
right to cancel your reservation without refund or compensation in any
These Terms & Conditions apply to the reservations through this website to any liability we may have in relation.
- Terms & Conditions Prevail: Except
as provided in these Terms & Conditions, in the event of
inconsistency between these Terms & Conditions and our Conditions of
Contract or any other regulations we may have dealing with particular
subjects, these Terms & Conditions shall prevail.
- Language: The
language of these Terms & Conditions is English and even though
there may be translations of these Terms & Conditions in other
languages, English shall be the sole language used in the interpretation
of these Terms & Conditions.
Use of The Site :
You might use the Site or part site in Bali Mares association to make
legitimate enquiries or bookings and you hereby undertake not to make
any speculative, false or fraudulent bookings or any reservations in
anticipation of demand. You undertake that the payment details you
provide us with in making a reservation are fully correct. You also
undertake to provide correct and accurate email, postal and/or other
contact details to us and acknowledge that we may use these details to
contact you in the event that this should prove necessary.
Site Content :
We reserve the right, in its sole discretion, to modify, suspend, or
terminate the Site and/or any portion of thereof, including any service
or product available through the Site, and/or your use of the Site, or
any portion thereof, at any time for any reason with or without notice
consent to the information practices and disclosures set forth in that
policy, and agree that those practices are reasonable.
- Applicable Fares: Applicable
fares are those published by us or on our behalf, whether
electronically or by way of other medium. Fares include administration
fees, service charges and other charges unless otherwise specifically
stated by us.
- Additional Charges: Please
note that all prices on the Site are for the transportation from the
harbor at the point of origin to the harbor at the point of destination
and overland shuttle service in Bali (limited for coverage areas depend
on the provider). If an additional charge due should be applied, we will
inform you in advance and ask for your agreement before we set a valid
Payment and Currency
- Purchaser Conditions: In
order to make a booking you must be over 18 years old and have the full
legal capacity to make the transaction (or have the authorization from
your legal guardian). You undertake that the credit or debit card you
are using is your own and that there are sufficient funds to cover the
cost of the transaction. You accept financial responsibility for all
transactions made under your name or account. We reserve the right not
to accept certain credit cards. We may add or remove other payment
methods at its discretion.
- Currency Conversion: All
transactions are based on Indonesian Rupiah (IDR). For convenience
purpose, we provide currency converter on our reservation form system.
The currency conversion rate is determined by us (check our Currency
Rates pages). Your bank may impose additional fees on the transaction,
over which we have no control. Please note that exchange rates fluctuate
- Confirmation of Booking: The
booking of a Seat / Room is confirmed after full payment of the fare is
made and after we issue you a booking number and/or the Itinerary.
- Payment: Unless
otherwise specified, fares must be paid in full when a booking is made.
In the event that the fare has not been paid in full for any reason
whatsoever, we reserve the right to cancel the booking prior to check-in
and/or to disallow you to board the boat.
Tickets / Voucher / Proof of Payment
- Evidence Of Contract: The
Itinerary / Voucher is primary evidence of the contract for service
between passenger and us. The Itinerary / Voucher, these Terms &
Conditions and our Conditions of Contract (including applicable Tariffs)
together constitute the terms and conditions of the contract of service
between you and us.
- Transferability: The contract for carriage is only transferable as provided in these Terms & Conditions and our Conditions of Contract.
- Validity: The Itinerary / Voucher is only valid for the Passenger named and the trip specified therein.
- Identity: Unless
otherwise specified, we will provide carriage only to the Passenger
named in the Itinerary or Electronic Ticket. You will be required to
produce appropriate identification at check-in.
By making a reservation on our Site, you accept and agree to the
relevant transportation booking conditions, including cancellation and
no-show policies applicable to that booking, and to any additional
(delivery) terms and conditions of the transport providers that may
apply to your reservation or during your trip, including for services
rendered and/or products offered by the providers. The link to general
Terms of Carriage of each fast boat provider is made available on the
Site at the page related to the provider.
Please inform us / our staff before you make reservation related to the
passengers with reduced mobility or have problem with medical condition.
Pregnant women or people with heart or back problems are restricted for
this trip. If on departure time we have judgment that the passenger is
not fit for the trip, we will cancel the reservation without any refund,
unless otherwise is specified.
Cancellation, Changes of Schedules From Us
At any time after a booking has been made we may change our schedules
and/or cancel, terminate, divert, postpone reschedule or delay any trip
where we reasonably consider this to be justified by circumstances
beyond our control or for reasons of safety or commercial reasons. In
the event of such trip cancellation, we shall at our option, either:
Fast Boat / Land Shuttle Cancellation by Passenger
- Carry you at the other opportunity on another of scheduled
services of same transport provider on which space is available without
additional charge; or
- Carry you at the boat / flight of other provider with adjusted charge; or
- You may choose to travel at another time with our service without additional charge, or
- You may request for the refund without no charge except all fees required to make refund.
All free services (Pickup and Drop Off) is fully covered by Fast Boat Operators, and only available 6 hours before depart time.
The sort of cancellation fee for fast boat trip is applied as below:
- A cancellation 2 week prior to the departure is not subject to a cancellation fee.
- A cancellation between 1 to 2 weeks prior departure is subject to a cancellation fee of 50%
- A cancellation between 1 week to 48 hours prior to departure is subject of a cancellation fee 75%
- A cancellation inside 48 hours prior to departure or no show is subject of a cancellation fee 100% of the nett price.
- All fees required to make refund (if any) should be passengerâ€™s mandatory.
All fees required to make refund (if any) should be passengerâ€™s mandatory.
We do not provide any insurance for our customers who made reservation
through us. Some transportation providers provide limited insurance for
passengers. The link to Insurance Policy of each transportation provider
is made available at the Site at Insurance page.
By completing a booking, you agree to receive an email which we may send
you shortly prior to your arrival date, giving you information relevant
to your booking. Other than the email correspondence confirming your
booking, relevant booking modifications or cancellation emails,
including reminder emails in instances where you have not finalized a
booking, communications initiated from us or the transport providers
regarding your booking, guest review invitations, and the emails for
which you may have actively opted in, we shall not send you any further
(solicited or unsolicited) notices, emails or correspondence, unless you
specifically agree otherwise.
Legislation and Courts of Jurisdiction
This agreement will be governed by law of Republic Indonesia and any
disputes will be dealt with by the courts in Republik Indonesia.
Modification and Waiver
None of our agents, employees nor representatives has authority to
alter, modify or waive any provisions of these Terms & Conditions.